Support & Service

We strongly believe that our customer’s business is our own business. All our business and solutions are hence created around a Customer Centric Approach that can add constant value. The endeavor therefore is to constantly challenge our own performance and better it to ensure that our customers are always on top.

At Stitch, we have built a host of service facilities at par with global standards based on the premise of complete ‘Customer Satisfaction’ to ensure continuous and smooth workflow to our client’s business.

Stitch @24x7

The Stitch 24x7 enables our customers to be in touch with us any time any day for any service related queries or issues thereby ensuring total connectivity for nonstop service 365 days 24 hours through our Hotline number 9313361202 or mail us at info@stitchtools.com.


Network:

Stitch Overseas has wide office network and resident engineers across India to support our customers to maintain high machine up time to ensure smooth work flow. Apart from our offices across India, we have our trained resident engineers located in key cities to ensure timely support and service to our customers. The resident engineers are located in the following cities.

Faridabad
Noida
Nashik
Coimbatore
Kolhapur
Bhiwadi
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Installation & Training

Stitch provides onsite installation and training to our customer’s team to ensure they are completely aligned to the technology. Our engineers are professionally qualified and internationally trained from global engineering leaders.


Application

Sourcing the right application and technology are critical to the success of any business. Stitch with its team of Engineers understand your business and work with your team to help you select the right technology and application for your organization.


Warranty

Stitch provides Warranty as per international standards through our OEM partners. The warranty policy may differ from OEM to OEMs. Please check for details.


Post Sales Service

Stitch post sales service include on site on the machine training to your employees, preventive checks, onsite solution and solution on phone.


Annual Maintenance

The Annual Maintenance contract is designed to ensure that our customers always get the highest level of service in the most economic manner. We can customize the AMC as per our customer needs.


Spare Parts

Continuity in operation is critical to any business. At Stitch we understand this and provide offsite inventory of critical components to the nearest location so that business operation never gets disturbed and high up time of equipments are always maintained.